ELIGIBILITY
We accept returns of orders within 30 days of the date the order was shipped.
- Product must be returned in its original packaging;
- Product must be unused and in its original condition;
- Product must be returned to the address given to you by our staff;
RETURNS
To place a return, please contact us at medievalsupplies64@gmail.com and indicate the order’s number and the reason you want to return it.
Once we receive your request, we will give you the instructions needed to make the return.
REFUNDS
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.
If your return is accepted, your refund will be processed and issued to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.
SHIPPING
Returns’ shipping fee is covered by the customer.
Outbound shipping fees from the original order are not refundable.
WRONG, FAULTY OR MISSING PRODUCTS
This policy section covers you for the following scenarios:
- You receive a product you did not order (wrong size, design, color etc);
- You receive a product which is broken or faulty out of the box;
- Your parcel is missing a product when you order multiple items.
In the above scenarios, you need to contact us within 3 days of receiving your parcel, describing the issue and providing the appropriate images when applicable. Our team will then work with you in order to rectify the situation in one of 2 ways :
- Issue you a gift card equal to the value paid for the products in question;
- Instruct the warehouse to re-ship the products in question.
Please note that we do not offer refunds or any other compensation in the above scenarios. We understand that in many cases these items are for gifts or have a time sensitive component attached to the order, however even in those unfortunate situations we can still not refund or offer any other compensation.