Shipping Policy

COVID-19 MEASURES

In response to COVID-19, all our carriers are taking precautionary measures to ensure the safety and well-being of their drivers and our customers.

Most carriers around the world are operating in a contactless manner to avoid any unnecessary contact with the customers.

To read the carrier's guidelines and safety precautions, you are invited to visit their website once we send you the shipping notification that contains the tracking number and the carrier's name.

All these measures have been implemented to protect you and to limit the propagation of COVID19.

SHIPPING TIMES

We can proudly say that our products can reach every corner of the world.

We offer free shipping on all orders and for all regions.

Delivery times depend on the destination. We group the destinations into two zones:

• Europe, US, Canada, and Australia: 10 to 20 business days.
• Rest of the world: 15 to 40 business days.

The above numbers are average estimations based on previous data. Your package may reach you faster or take a little longer.

The important thing to note here is that once a package leaves our warehouse, we have no control over the speed at which it moves.

Once the package enters the global logistics network, we are relying on the work of international and domestic carriers who do their best to serve you.

IMPORTANT

For the Viking axe, we use DHL Express and the shipping times are:

• Europe, US, Canada, and Australia: 5 to 10 days.
• Rest of the world: 10 to 15 days.

SHIPPING TO P.O. BOXES

Some of the shipping companies we work with cannot deliver to P.O. boxes. If that is the case for your order, we will contact you so you can decide whether you want to cancel your order or change the shipping address.

ORDERS PROCESSING

Once we receive your order, we immediately send you a confirmation email which contains your order's number and the details related to the items you bought and the delivery address.

Orders are processed within 2 to 5 business days.

If you would like to speed up this process and prioritize your order’s processing, we charge an additional fee of $4.95. Priority Orders are processed within 1 to 3 business days.

You can pay this fee at checkout by choosing “Priority Order”.

SHIPMENT TRACKING

When your order is shipped, you will receive an email notification that will include a unique tracking number.

Please allow 48 hours for the tracking information to start updating.

To track your order please clickhere.

CANCELING ORDERS OR CHANGING SHIPPING ADDRESS

Once an order is confirmed, there is a window of 12 hours during which the order can be canceled or the shipping address can be changed.

DELAYS IN SHIPPING

While we do our best to fulfill and ship your orders as quickly as possible, sometimes a delay occurs during shipping because of invalid shipping addresses, COVID restrictions, unfavorable weather conditions, or customs.

If your package has not arrived within the estimated timeframe, we suggest that you:

1. Check the tracking information to see if it has been delivered. If it has been delivered and you didn’t receive it, check your mailbox and ask neighbors or family members who may have taken the delivery. Sometimes deliveries are mistakenly delivered to a neighbor or overlooked in a mailroom.
2. Contact your local post office for additional information on the shipment. We partner with local postal services to make the final deliveries. In this case, your tracking information will indicate a transfer to the local post office.
3. If you still can’t find your delivery, please email our customer support team at medievalsupplies64@gmail.com

CUSTOMS DUTIES AND IMPORT TAXES


In the unlikely event that a custom and/or import tax is imposed on the package, the customer is responsible for paying it. Moreover, any delay caused by customs is not our responsibility.
If the customer doesn't pay the custom and/or import tax and the package is returned to us, we shall refund the full amount paid by the customer minus shipping costs for both directions.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact our customer service.

IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

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medievalsupplies64@gmail.com (for questions related to the company and its policies).

medievalsupplies64@gmail.com (for questions related to the store, orders, or products).